Current and former clients may request copies of their mental health records maintained by Freedom Counseling & Wellness PLLC. Requests must be submitted using the Records Request Form available at the Request Here button.

Requests may be submitted using one of the following methods:

Email preferred sherene@freedomcounselingwellness.org

Mail
801 E. Denman Ave, Ste. 1
Lufkin, TX 75901

In person
By appointment only

Office phone
936.240.5099

To help prevent delays, please include the following information with your request:

• Client full legal name and date of birth
• Current phone number and or email address
• Description of records requested including specific dates if applicable
• Preferred method of delivery such as secure electronic delivery, mail, or in person pickup
• Client signature and date

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.

Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.

Freedom Counseling & Wellness, PLLC is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Clinical Social Workers in the State of Texas.

Questions regarding licensure or professional regulation may be submitted through the Council’s website:

https://bhec.texas.gov/contact-us/

When submitting an inquiry, select Social Work as the license type.

Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division.

Complaints may be submitted online at:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

When submitting a complaint, include relevant dates, names, and any supporting documentation if available.

For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted at:

HCR_PRU@hhs.texas.gov